Sunday afternoon, I’m online and the effects of Telecom’s YahooXtra Bubble outage are still being felt a week and a day after becoming apparent. First I get a press release from the office of communications minister David Cunliffe, who had apparently received a report from Telecom on the outage. And it’s also unprecedented that (a) Telecom would feel it necessary to report to the Government on a service outage, and (b) that the minister would find it necessary to comment on an internet services outage. Then came another email, from Xtra customer Alastair Fairley, who is having serious problems with the quality of his broadband connection, but appears to have been ignored by a technical support team struggling to clean up after the Bubble debacle. This I have dutifully done (in fact I’ve now sent them 9 days of results, 3 measurements each at different times of the day) and all I have received is an automated response that the issue is complicated and it may take some time to deal with. When news happens send photos, videos & tip-offs to 021 YRNEWS (021 976 397) , or email us . read more

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